Customer Service

We provide exceptional customer service in-store, offering introduction, repairs, and maintenance for a memorable experience.

Our Services

We have a variety of services to help with all your jewellery needs. Take a look at our list of services.

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Product Care

Learn to maintain your jewellery at it's best condition, and how to best care for your beautiful pieces.

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Our Services

We have a variety of services to help with all your jewellery needs. Take a look at our list of services.

LEARN MORE

Product Care

Learn to maintain your jewellery at it's best condition, and how to best care for your beautiful pieces.

LEARN MORE

Shipping & Returns

Product Delivery

How we can deliver our products straight to you

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Return Guarantee

We protect you by offering a return guarantee

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Frequently Asked Questions

Do I have to register an account on Chow Tai Fook e-Shop before purchasing?

Yes. You have to register as our user and Chow Tai Fook member to confirm your identity before purchasing. Please refer to Account Registration for details.

Are the items available online and in stores are the same?

Items sold online may be exclusively available and may not be provided in stores due to different sales situation. You are suggested that you should take the opportunity and order online at once.

Why are the prices different for the same items?

Prices may vary for the same design because of different production dates and thus the cost of materials. Moreover, prices are subject to the shape of the diamond and its 4Cs (Colour, Clarity, Cut, and Carat).