Shopping Process
Flow of Purchasing
- Login/Register as a member
- Select the desired products with the appropriate size, string, and add-on items (if any)
- Add the selected products to the shopping cart
- Proceed to check out from the shopping cart
- Enter Coupon Code (if any)
- Enter shipping and other information
- Confirm the order details before proceeding to payment selection
- Choose a payment method and complete the payment within 30 minutes
- Once the order is confirmed, you will receive a confirmation email
- Receive in-store collection notification (3– 5 business days) or
- Receive parcel (delivery time subject to the designated courier)
Change Item in the Cart
Add item – Chosen item > "Add to Cart"
Proceed to Payment
Chow Tai Fook eShop packs every item elaborately. We select the most appropriate package according to the circumstances. If you would like to add a paper shopping bag, you may request it in the "Remarks" in your order, with a limit of 1 bag per item. The website also provides free gift message cards.
*To protect the customer's interest, the recipient may be requested to present his/her proof of identification document, ensuring the item is delivered duly to the recipient. All the personal particulars of the recipients are safely kept by the E- Commerce Department of the company and are used for the purpose of verifying recipients only.
Hong Kong Local Delivery Service
- Orders more than HKD$10,000 ( please choose in-store collection)
- Orders for Gold Pellet and Watches
- Restricted areas, hotels, and mailboxes
- Locker pick-up service
Hong Kong and Macau In-store Collection
- Order form>"Self-Collection at Store"> choose branch
- Receive "Notice of Collection" by email and sms
- Bring along the "Notice of Collection" and collect in person
- present proof of identity and credit card or debit card used for payment for verification
- Authorisation letter (Click here to download)
- Present Order Pick-up Notice
- Present a photocopy of payer identification document;
- Present an original copy of authorized person identification document;
- Present order payment transcation record
Eg: Online banking transaction records, transaction records in payment accounts, or SMS transaction records
(Including company name and transaction amount)
Please click here to refer to the network of Chow Tai Fook branches in Hong Kong and Macau.
Time of Delivery
Mainland and Overseas Delivery Service
1. Shipping Fee and Time
We provide overseas delivery services to specific country/zone listed below:
Zone | Shipping fee (HKD) | Estimated Time of Delivery |
Mainland China | Not supported |
Visit Chow Tai Fook Mainland Official website |
Taiwan, China | HK$ 300 | 15 - 20 business days |
Japan / South Korea / Thailand / Malaysia / Singapore / Philippines | HK$ 360 | |
Australia / New Zealand | HK$ 500 | |
U. S. A. / Canada | HK$ 600 | |
U. K. / Italy | HK$ 650 |
Overseas Delivery Special:Free International Shipping with spending HK$5000 or above on selected items
*Promotion is not applicable on Pure Gold Product. Terms & conditions apply.
Notes:
● The fee is per order, with a maximum of 4 items.
● Goods will be dispatched in 7-10 business days after we receive your order.
● The items of each order will be insured (subject to the terms of the insurance policy) until they are delivered to the designated delivery address.
● The actual time of delivery is subject to the delivery schedule of FedEx, our designated courier.
2. Product Limitation
Some of our products cannot be delivered overseas. Such products include but are not limited to:
● Disney Collections, MARVEL Collection, and Star Wars Collection;
● Chibi Maruko Chan Collection, Doraemon Collection, Crayon Shinchan Collection, LINE FRIENDS Collection.
3. Taxes and Duties
The Prices are exclusive of any and all applicable Taxes and Duties. You are responsible for the payment of any and all Taxes payable on the purchase, import, and customs clearance of the Goods when the Goods arrive at your destination country/region. You are advised to contact your local customs authority for details and procedures for the payment of such Taxes.
Payment
You will be diverted to an online payment gateway after submitting the order. Fill in the information required to complete the purchase.
Payment Methods | |
Credit card | Visa UnionPay Mastercard American Express |
Third-party payment platform | WeChat Pay HK AlipayHK |
* All the prices shown on the website are denominated in Hong Kong dollars. Converting any other currency into Hong Kong dollars shall be subject to the exchange rate offered by the customer's credit card issuing bank, WeChat Pay HK or AlipayHK.
Hong Kong local delivery/ In-store collection service | Free |
Overseas Delivery service | Shipping fee |
Plastic Shopping Bag Charging | HK$1 for each. The amount collected will be donated for the charitable purpose of environmental protection. |
Personalised Services
You can add a personal touch to your order by choosing the style of your gift message and requesting engraving and ring resizing services.
Gift Card | |
Style | Classic Chow Tai Fook Gift Card |
Ring Engraving | |
Word limit | Max. 10 characters with punctuation marks and symbols/letters |
Charges | Free engraving service is only applicable to brand-new products. Please request when placing the order. |
Time | Extra 5-7 business days |
Ring Resizing | |
Charges | Free resizing service is only applicable to brand-new products. Please request when placing the order. |
Time | 5-7 business days |
- Any clauses of return or refund do not apply to any engraved items.
- Engraving and resizing are only applicable to specific designs of items and are subject to the individual structure.
- Any exceeding character and symbol/letter shall be charged in accordance with the latest standard fees and charges. We reserve the right to modify the word limit of characters and symbols for free engraving without prior notice.
Maintenance
No matter you make your purchase at the Chow Tai Fook e-Shop, or Chow Tai Fook branches in Hong Kong, you can enjoy a comprehensive after-sales service at any Hong Kong Chow Tai Fook branch with the provision of sales invoices:
- Adjusting ring size
- Renewal/ polishing /modifying/ welding
- Restringing pearl necklace
- Adjusting the size of the bracelet/ necklace
- Cleaning/ checking service
- Laser engraving (limited letters, digits, and Chinese characters)
- The possibility of repair depends on the design of the item.
- Some designs may look different after being repaired. It is necessary to have experienced craftsmen examine in a professional manner beforehand.
- The cost of gold or parts added, or replacement fees of parts are subject to different items. Please contact staff members of any one of Chow Tai Fook branches for enquiries. You can click here to check the network of stores. We reserve all rights to change and cancel such after-sales services at any time.
5-day Return Guarantee
- pre-order, made-to-order, or engraved items;
- promotion price, discounted items, or eOUTLET items;
- MONOLOGUE, SOINLOVE items;
- Gold Pellet, Watches items.
- in its original purchase condition;
- no vandalism or alteration to the returning item;
- the presence of the corresponding sales receipt and package;
- pack the item with its original packing materials, enclosed with the sales receipt and other accessories (e.g. certificate, free gifts, coupons, redemption items).
Return Process
- Request by WhatsApp: (852) 3018 8001 within 5 calendar days upon the receipt of the item
- State the order number, receipt number, item number, and reason for returning
- Retain sales receipt, packing box, and all the accessories in the packing box
- Take a photo of the item to be returned for the record
- Pack the item with the original packing materials, enclosed with the sales receipt and other accessories (e.g. certificate, free gifts, coupons, redemption items)
- Return the item to the designated address of CTFeShop within 14 days (either by mail or speed post)
- The company will send an email or message to confirm the item is received
- Bank will return the payment* (excluding delivery charges) within 20 working days to the relevant credit card account
Points to Note of Returning
- Chow Tai Fook e-Shop
20/F, World Peace Centre, 41 - 55 Wo Tong Tsui Street, Kwai Chung, New Territories, Hong Kong
(Business hours: Mondays to Fridays - 10 a.m. to 6 p.m.; Saturday, Sunday & Public Holidays - closed) - Take out insurance for the item you purchased – customers shall be liable for the delivery of the item before it is delivered to the company. The company shall take no responsibility for the loss or damage of the returned item when it is in transit.
- An administration fee may be incurred to the credit card account due to the refund. Customers shall be liable for all the costs, expenditures, and risks (including delivery costs and administration fees) resulting from the return
- If K Dollar has been successfully rewarded, the relevant amount will be deducted from the order payment (K Dollar is non-refundable)
- The right of return shall only be claimed once every 6 months for each delivery address.