1.1 The Programme is offered and managed by Chow Tai Fook.

1.2 The Programme offers different membership tiers, including Friend, Red, Silver, Gold, Platinum and Diamond memberships.

1.3 Without limiting Chow Tai Fook’s rights under the Terms, in particular its rights of suspension and termination, Members must comply with all of the Terms in order to maintain their memberships and enjoy the benefits and privileges granted to Members.

1.4 Chow Tai Fook reserves the right to amend, supplement or otherwise revise the Terms at any time without any prior notice to Members. Members’ continued engagement or participation in the Programme following the publication of any changes on our Website

shall constitute acceptance of such changes. If a Member does not wish to accept a change to these Terms, the Member must notify us immediately to terminate their membership. In the event of any inconsistencies between the Terms, the terms and conditions as set out on the Website will prevail, unless specifically stated otherwise. Use of the Website is further subject to the legal and privacy terms found on the website of Chow Tai Fook.

1.5 Membership is not transferable and may only be used by the named Member. Misuse of membership or Programme benefits and privileges may result in the suspension or termination of membership or the withdrawal or forfeiture of benefits and privileges (including accrued benefits and rewards).

1.6 Members are required to inform Chow Tai Fook of any change in personal particulars as soon as reasonably practicable, but always in accordance with the Terms. Members can go to any Chow Tai Fook store in Singapore (“Chow Tai Fook Store”) by completing the “Member Information Update Form” and returning the completed form to any Chow Tai Fook Store.

1.7 Programme membership and information relating to membership such as the amount of a Member’s Qualifying Spending (as defined below) will be kept in Chow Tai Fook’s records and such records will be conclusive evidence and the sole basis for the calculation and determination of all Member benefits and privileges.

1.8 In the event of any dispute arising out of or relating to the Programme or individual membership, Chow Tai Fook reserves the right to make sole and final decisions.

2.1 Any individual aged 18 or above may register as a Friend Member. Upon successful registration as a Friend Member, the Member may begin to accumulate spending (“Qualifying Spending”) for the calculation of membership tier. If the accumulated Qualifying Spending meets the requirements for the Red, Silver, Gold, Platinum or Diamond membership tiers, the relevant membership tier will be upgraded accordingly.

2.2 Membership in the Programme is for individual, natural persons only. Joint or duplicate applications, or applications made by or on behalf of any companies, corporations, partnerships, businesses, legal entities or other organisations will not be accepted.

2.3 Members can enroll in both the Programme and the Chow Tai Fook membership programme in other regions. However, before the accounts in different regions are merged, each programme and membership is separate and independent, and the accumulated Qualifying Spending and membership tiers shall be calculated independently. If the Member opts to merge the accounts in different regions, the Qualifying Spending and membership tiers may then be accumulated and shared across regions for membership upgrade or maintenance purposes. However, the Points (as defined below) earned in the membership account in each region shall be calculated and used separately and without consideration of the other regions even after the merging of the accounts in different regions.

2.4 Applicants can apply for membership from the following two channels. Applicants need to register their mobile phone numbers and/ or email address in order to set up the Programme accounts to become Members. Each person can only apply for one member account and each valid mobile phone number or email address can only be registered once.

i. Chow Tai Fook e-Shop website at https://www.chowtaifook.com/sg (the “e-Shop Website”); or

ii. visit any Chow Tai Fook Store.

2.5 The Applicants must complete all mandatory items upon registration and provide true and accurate information. Chow Tai Fook reserves the right not to consider or process any incomplete, incorrect and/or unsigned Application Form.

2.6 During membership registration process, the Applicant will receive a one-time SMS verification code (“Code”). The Applicant is required to enter the Code within the specified time to complete the Membership registration process to become a Member. The Applicant who fails to timely complete the Membership registration process will not be able to become a Member.

2.7 Chow Tai Fook has the sole and final right to approve or reject any membership application regardless of whether an Applicant has met any or all of the criteria for membership.

3.1 A Member’s Qualifying Spending is accumulated within the membership period applicable to the Member’s membership tier (“Membership Period”). Other than Friend membership, the Membership Period for the Red, Silver, Gold, Platinum and Diamond membership tier is valid for 12 months from the date of Chow Tai Fook’s approval of an application or membership upgrade as the case may be (based on Chow Tai Fook’s records). The Membership Period for Friend membership continues until the Friend membership is terminated or upgraded.

3.2 Qualifying Spending:

i) must be made in a Chow Tai Fook Store and/ or through the e-Shop Website and cannot be made through any other channels;

ii) excludes watches, gift vouchers, pure gold nuggets, corporate gift orders and deposits (and any other item determined by Chow Tai Fook from time to time in its sole discretion);

iii) to be accumulated, requires provision of a valid membership number at the time of purchase. For the avoidance of doubt, any spending which is not claimed at the time of purchase or spending where the membership number is submitted upon completion of purchase cannot be credited to the membership account as Qualifying Spending; and

iv) shall be debited and deducted from the Member’s Qualifying Spending balance for any void or buy-in transactions.

3.3 All Qualifying Spending is non-transferable and accumulated Qualifying Spending amongst different membership accounts cannot be combined.

3.4 At the end of each Membership Period, or after any downgrade of a membership tier, the Member’s Qualifying Spending balance will be reset to zero.

3.5 Members will be immediately upgraded to a new membership tier on accumulation of the required Qualifying Spending for the relevant membership tier.

3.6 Once a membership is upgraded or downgraded, the effective new membership period will be valid for 12 months from the date of upgrade or downgrade, whichever is applicable (except for Friend Members who enjoy an unlimited Friend membership period).

3.7 Apart from Friend Members, membership will automatically be renewed for 12 months for all Members who have accumulated the relevant Qualifying Spending required for that membership tier within the relevant Membership Period. Otherwise, the membership will be downgraded for one membership tier. For the avoidance of doubt, a Gold Member who is downgraded will be downgraded to a Silver Member.

4.1 Members must provide their valid membership numbers to earn or use Points.

4.2 Points are calculated based on the independent Qualifying Spending of each product purchased and invoices cannot be combined and if the Qualifying Spending has decimal places, it shall be rounded down to the nearest integer. Except as specifically otherwise by Chow Tai Fook, Points awarded from eligible regular transactions are valid for 12 months from the date of distribution whereas Points awarded pursuant to specific sales promotions or events may be subject to a different validity period, which may be shorter or longer as specified in the applicable promotion or event terms and conditions.

4.3 Purchases of gift vouchers, pure gold nuggets, loose stones, watches, corporate gift orders or deposits (and any other item determined by Chow Tai Fook from time to time in its sole discretion) are not included in the calculation of Points amounts.

4.4 Points can only be used in Chow Tai Fook Stores in Singapore.

4.5 Points cannot be used or spent in any way except in accordance with the Terms and any additional terms and conditions as advised by Chow Tai Fook from time to time.

4.6 No exchange, refund, replacement or redemption for cash, payment of accounts or otherwise will be given in any manner or form for any unspent or unused value (if any, based solely on Chow Tai Fook's records) of Points.

4.7 The calculation of refund amounts in respect of void transactions (e.g. transactions cancelled on the same day of purchase) and buy-in transactions (e.g. returns of merchandise) shall be net of the amount of any Points used in the original purchase transaction. Points earned from void transactions and buy-in transactions will be deducted from the Account. If the Account balance of the Points is insufficient for such deduction, the shortfall will be settled by the payments to be refunded accordingly.

4.8 The calculation of cash amounts required to top up in the event of any exchange purchase transaction (e.g. the exchange of a purchased item for another item of higher value) shall include the additional amount of any Points originally used and/or rewarded. For the avoidance of doubt, exchange transactions shall require the Member to top up in cash the following two amounts:

i) the difference in price between the item of higher value and the exchanged item's current market value; and

ii) the amount of the Points originally used and/or rewarded (if there are insufficient Points to return in the event of any exchange transactions).

4.9 Members can check their Points balance in any Chow Tai Fook Store and the Points balance is subject to Chow Tai Fook's records. In the event of any dispute relating to the Membership accounts and the Points matters, Chow Tai Fook reserves the right to make sole and final decisions.

4.10 Members are fully responsible for keeping and securing their Account. Chow Tai Fook shall not be liable for any loss or damage suffered directly or indirectly by Members as a result of and/or in relation to the loss or theft of any improper use of the Account or the Account being disclosed to an unauthorized person.

5.1 To the maximum extent permitted by law, Chow Tai Fook makes no warranty or representation as to the availability of the Programme or its duration or continuity and may, in its absolute discretion, suspend or terminate the Programme and/or any membership at any time without any liability arising by reason of such action.

5.2 Chow Tai Fook may, in its sole discretion, immediately without notice suspend or terminate the membership of any Member who fails to comply with the Terms. Upon the termination of any membership, all Qualifying Spending, benefits and privileges accrued under the membership shall be cancelled and be null and void.

6.1 If Members intend to redeem the bonus gifts at a particular month before expiration of the membership, please visit Chow Tai Fook Store to complete the redemption process.

6.2 The required redemption points of the bonus gifts will be deducted instantly upon application of the redemption, such redemption points cannot be re-used and re-issued, and Members are required to sign the redemption receipt in order to confirm the completion of the redemption process.

6.3 Members must provide a valid membership number or a phone number bound with a valid membership account for verification for redemption of the bonus gifts, otherwise the redemption process cannot be accepted.

6.4 Members shall immediately upon receipt of the bonus gifts verify that the bonus gifts are in order and not defective, all redeemed bonus gifts cannot be returned.

7.1 If Members are not available to collect their bonus gifts or other Programme items, Members can authorise a third party to collect on behalf of them as follows:

i) Provide a valid Chow Tai Fook membership number or a phone number bound with a valid membership account; and

ii) Present the original identity document of the authorized person.The redemption will not be accepted without the above documents.

7.2 The authorized person shall immediately upon receipt of the bonus gifts verify that the bonus gifts are in order and not defective, all redeemed bonus gifts cannot be returned.

Chow Tai Fook will collect, use, disclose or transfer a Members’ personal data in accordance with the Privacy Policy published on its website at https://www.ctfjewellerygroup.com/en/PrivacyPolicy/.

10.1 Members must not:

i) act in any way in breach of the Terms; or

ii) abuse or misuse the Programme, or any of their benefits or privileges offered or gained under the Programme, including:

(a) engaging in illegal or fraudulent activities;

(b) supplying or attempting to supply false or misleading information;

(c) making a misrepresentation to Chow Tai Fook or any of its subsidiaries or affiliated companies; or

(d) selling, assigning or transferring, or offering to sell, assign or transfer, any benefit or privilege of the Programme.

10.2 By submitting an application, each Member and Applicant represents, warrants and undertakes to Chow Tai Fook that:

i) the Member or Applicant has provided, or will provide, as and when required by the Terms, to Chow Tai Fook all information and details required by the Terms and by Chow Tai Fook in its discretion for the purposes of offering and maintaining the Programme;

ii) all information and details provided by the Member or Applicant and held by Chow Tai Fook is and will at all times, be correct, complete and current (unless an application is rejected, in which case the obligation to update information and details ceases); and

iii) the Member or Applicant has read, understood, will comply with, and has the power and authority and legal right to agree to, all of the Terms.

11.1 Except as otherwise expressly provided in the Terms and to the greatest extent permitted by law, Chow Tai Fook is not liable (and excludes all liability) for any loss, damages or claims of any kind arising under, pursuant to or in connection with the Programme, including all:

i) direct, special, indirect, consequential, incidental or punitive damages; and

ii) damages for economic loss, loss of profits, loss of revenue, loss of goodwill, loss of bargain or opportunity, loss of anticipated savings or loss or corruption of data, whether in contract, tort (including without limitation negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.

11.2 Subject to section 11.3, any express or implied warranties, representations and statements given or made by Chow Tai Fook which relate to the Terms or their subject matter, and which are not specifically contained in the Terms, are excluded and disclaimed to the maximum extent permitted by law.

11.3 Nothing in the Terms excludes, restricts or modifies any condition, warranty, right or remedy implied or imposed by any statute or regulation which cannot lawfully be excluded, restricted or modified. If any condition or warranty is implied into the Terms under any law and cannot be excluded, and Chow Tai Fook is able to limit, restrict or modify the Member’s remedy for a breach of such a condition or warranty, then Chow Tai Fook’s liability for breach of the condition or warranty is limited to the maximum extent permitted by law and Chow Tai Fook may, in its discretion, elect between any options available to Chow Tai Fook to remedy the breach of such a condition or warranty.