Yes. You have to register as our user and Chow Tai Fook member to confirm your identity before purchasing. Please refer to Account Registration for details.

Items sold online may be online exclusive. Take this opportunity and order online at once.

Prices may vary for the same design because of different production dates and thus the cost of materials. Moreover, prices are subject to the shape of the diamond and its 4Cs (Colour, Clarity, Cut, and Carat).

We are pleased to help our customer to look for relative items. Please contact our online customer service officers via eshop.support.sg@chowtaifook.com. To provide a prompt response, please state the specifics of your preferred items, including but not limited to:

✓ Style (e.g., pendants, earrings, bracelets)
✓ Material (e.g., gold, diamond, gemstone, 18K gold, 950 platinum, etc.)
✓ Price

We will launch the item as soon as possible for your purchase upon your confirmation.

Currently, the website does not support customer-supplied orders.

Chow Tai Fook e-Shop only supports online orders at the moment. Email and telephone are contacts of our customer service officers.

You can measure the ring size through the size guide here.

There is no extra charge (freight charge or service charge etc.) for Singapore local delivery and in-store collection service.

If the information on the collection has to be amended, please contact the customer service officer of the website as soon as possible for our re-arrangement. (If packaging and delivery are in process, any amendment will not be available.)

If you hope to send the item directly to the recipient as a gift, select "Delivery Service" when filling in an order. Provide the name, address, and contact no. of the recipient. You may also select our free gift message card to express your best wishes. We will delicately wrap your gift and deliver it to the recipient together with the message card once you have confirmed the order and settled the payment. You will also receive a "Delivery Note" as well so as to remind the gift recipient to make delivery arrangements.

Your order will be kept for 30 working days after it arrived the store.

You can login to your member account and check the order and delivery status in "My Orders".

Online transaction services for some credit cards may require activation. Please contact the concerned card centre.

Chow Tai Fook e-Shop does not accept cash on delivery at the moment. All items shall be delivered after payments have been settled.

If you need to modify or cancel an order, please feel free to contact us through email at: eshop.support.sg@chowtaifook.com.

Please check the spam or junk box of the registered email account. To avoid the reoccurrence of similar situations, you could save order_sg@e.chowtaifook.com into your contact list or set our email address on the white list.

All items purchased at the Chow Tai Fook e-Shop cannot be refunded or exchanged.

Chow Tai Fook e-Shop is committed to providing an accessible website to the widest possible audience. Please feel free to contact us via eshop.support.sg@chowtaifook.com.

Any person aged 18 or above who makes a single-transaction purchase at or above the amount specified (Initial Purchases)* at any Chow Tai Fook store** in Singapore may apply to become a Basic Member.

To apply for membership, an applicant needs to access the “Members’ Zone” page of the Chow Tai Fook Membership Programme website. The applicant needs to register her/his mobile phone number in order to set up an account. Each person can only apply for one account and each valid mobile phone number can only be registered once.

*The amount (Initial Purchases) is specified by Chow Tai Fook from time to time. Purchases of pure gold products, gift vouchers, pure gold nuggets, loose stones, watches, corporate gift orders or deposits are not included in the calculation of the amount.
**Chow Tai Fook store is defined as the store owned by Chow Tai Fook Jewellery Company Limited and/or its subsidiaries or affiliates in Singapore.

If the account has been verified, please select "Forgot Password" on the login page and follow the steps to change the password.

If your account has not been verified, please contact us via eshop.support.sg@chowtaifook.com for support.

The website will remove accounts with an invalid email address. Please ensure your email address is valid. If you have any questions, please contact us via eshop.support.sg@chowtaifook.com.

Click "Login" at the top of the homepage, enter your email address or phone number, and then enter your password to log in to your account immediately. Log out any time by clicking "Log out" at the top of the home page.

1.Log into your account via the Chow Tai Fook website.
2.When an unverified member logs in, a pop-up appears to ask for verification. Click “Verify Your Identity”.
3.Enter your mobile phone number and click “Send Verification Code”.
4.A 6-digit verification code is sent to your mobile phone number via an SMS.
5.The code is valid for only 5 minutes. Click “Resend” if it is expired.
6.Enter the verification code. Click “Submit”.
7.Once successfully verified, your mobile phone number is bound with the account and it cannot be changed.
 

1. Log into your account via the Chow Tai Fook website.
2. When an unverified member logs in, a pop-up appears to ask for verification. Click “Verify Your Identity”.
3. Enter your registered email and click “Send Verification Code”.
4. A 6-digit verification code is sent to your mailbox via email.
5. The code is valid for only 15 minutes. Click “Resend” if it is expired.
6. Enter the verification code. Click “Submit”.
7. Once successfully verified, your email is bound with the account. If you want to update your email, please go to the My Profile page.

Members can now reset their passwords for the website by obtaining a "verification code."
1. On the login page, click on "Forgot password?"
2. Enter your verified mobile phone number or email address, and click on "Send verification code."
3. The system will send a verification code to the registered mobile phone number or email address of the member. The verification code sent via SMS is valid for 5 minutes, and the verification code sent via email is valid for 15 minutes.
4. After entering the verification code, the member will be guided to the password reset page.
5. Enter the new password twice for confirmation and click on "Submit."

*If the phone number and email address are not verified, members need to contact us via eshop.support.sg@chowtaifook.com to request assistance in resetting the password.

1.Log into your account via the Chow Tai Fook website.
2.Go to “Profile” page and click “Edit My Profile”.
3.Click “Change Password” under your membership number on “Edit My Profile” page.
4.Enter your current and new password. Enter the new password again for confirmation. Then click “Submit”.

Members are required to inform Chow Tai Fook of any change in personal particulars as soon as reasonably practicable, but always in accordance with the Chow Tai Fook Membership Programme Terms and Conditions. You can update/change your personal information by visiting any Chow Tai Fook store* in person and letting our staff know.

You need to provide your mobile phone number and email address for verification. Chow Tai Fook Jewellery Company Limited and/or its subsidiaries or affiliates shall bear no responsibility for the loss caused by the failure of update due to insufficient information verification
*Chow Tai Fook store is defined as the store owned by Chow Tai Fook Jewellery Company Limited and/or its subsidiaries or affiliates in Singapore.
 

Please immediately contact us via eshop.support.sg@chowtaifook.com. Our service hours are from 10am to 6pm, Monday to Friday (excluding public holidays).